Application

The Customer Service Profile™ is a test that measures customer-oriented skills, behavioural preferences and service attitudes. It can be combined with a job model (standard or customised) to assess how well candidates suit specific customer service roles. It looks at competencies such as tact, flexibility and customer focus, and is used by HR professionals, coaches and recruiters in customer-oriented organisations.

Reliability and validity

The Customer Service Profile™ has been tested extensively for reliability and measures customer-oriented competencies and behavioural preferences consistently. It is also validated regularly to check that it measures the right skills and compares well with other assessment tools.

Usage advice

The Customer Service Profile™ is designed to help organisations assess the customer-oriented skills and behavioural traits of candidates objectively. We recommend using the results to support hiring decisions, with a focus on finding the right match for customer-facing roles. A good match can improve customer satisfaction and reduce the cost of hiring the wrong person.

Features

  • Duration: Approximately 45 minutes, with results processed immediately.
  • Languages: Available in English.

Reporting

The results provide a range of reports for managers and HR professionals, from selection and coaching reports to job match reports. These reports show how well a candidate fits the organisation’s customer service standards and offer targeted interview questions for the selection process.

Other

  • Use of notes: Participants may take notes during the test.
  • Truthfulness: An algorithm measures the consistency and honesty of responses.
  • No webcam required: You do not need a webcam.
  • Test conditions: We recommend taking the test in a quiet environment when the participant is alert and rested.

Professional Assessment Center (PAC)

Access to the Professional Assessment Center (PAC) is required to administer the Customer Service Profile™. Within this platform, HR professionals can invite candidates to take the test and manage the results in a secure environment. Up to three staff members can access the PAC with their own accounts.

Use of the PAC test centre involves an annual fee. Request a quote for current pricing. We set up the test centre with you and provide training so you are comfortable with the system.

Support from Profiles International

We support you throughout the process, from setting up the system to running the tests, and help you interpret and apply the results. You can contact us with technical, practical or content-related questions. Interested in training or a certification programme? That is possible too.