Customer Service Profile (CSP)

Application

The Customer Service Profile™ is a test focused on measuring customer-oriented skills, behavioral preferences, and service perspectives. This test can be combined with a job model (standard or customized) to assess the suitability of candidates for specific customer service roles. It examines a wide range of competencies such as tact, flexibility, and customer focus, making it an essential tool for HR professionals, coaches, and recruiters in customer-oriented organizations.

Reliability and Validity

The Customer Service Profile™ has been extensively tested for reliability and has a high consistency in measuring customer-oriented competencies and behavioral preferences. Additionally, the test undergoes regular validation processes to ensure that it effectively measures the right skills and meets the highest standards compared to other assessment tools.

Usage Advice

The Customer Service Profile™ is designed to help organizations objectively assess the customer-oriented skills and behavioral traits of candidates. We recommend using the test results to support hiring decisions, with a focus on finding the right match for customer-facing roles. This approach leads to improved customer satisfaction and reduces the costs of hiring the wrong people for these positions.

Features

• Duration: Approximately 45 minutes, with immediate processing of results.
• Languages: Available in English.

Reporting

The test results provide a range of reports for managers and HR professionals, from selection and coaching reports to job match reports. These reports help to clarify how a candidate fits the organization's customer service standards and offer targeted interview questions for the selection process.

Other

• Use of notes: Participants are allowed to take notes during the test.
• Truthfulness: An algorithm measures the consistency and honesty of responses.
• No webcam required: A webcam is not needed to take the test.
• Test conditions: We recommend taking the test in a quiet environment when the participant is well-rested.

Professional Assessment Center (PAC)

Access to the Professional Assessment Center (PAC) is required to administer the Customer Service Profile™. Within this platform, HR professionals can invite candidates to take the test and manage the results in a secure environment. Up to three staff members can access the PAC with their own accounts.

The annual cost for using the PAC is € 258,- excluding VAT. We ensure smooth integration with your business processes and provide training to familiarize you with the system.

Support from Profiles International

We offer full support throughout the entire process, from setting up the system to executing the tests. We also help you interpret and apply the test results. For technical, practical, or content-related questions, we are always available to assist you. Interested in extensive training or want to follow a certification program? That’s also possible!

How does it work?